Refund Policy

Free Trial Period: If you are within the free trial period of our services, you will not be charged for the service. If you decide to cancel during this period, no charges will apply.
Paid Subscriptions: For any paid subscription, we offer a 14-day money-back guarantee from the start of your billing cycle. If you are not satisfied with our service, you may request a refund within 14 days of the initial charge. After this period, no refunds will be issued.

In-app purchases or add-ons (such as ITZAtag features, TradeHub transactions, or other premium services) are non-refundable once the purchase is completed. If you encounter any issues with these services, please contact our support team for assistance.

To request a refund, please contact our support team at support at itza dot com within the applicable refund period. Please provide your account details, proof of purchase, and the reason for your refund request.
Refund requests will be processed within 7 business days, and you will be notified via email regarding the outcome of your request.

In rare cases where services fail due to technical issues or other circumstances beyond our control, we may offer partial or full refunds, as deemed appropriate by ITZA Corporation.

ITZA Corporation reserves the right to modify or update this refund policy at any time. Any changes will be communicated to you through our platform and will apply to future transactions.

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us.