Frequently Asked Questions

We are happy to share some commonly asked questions. Feel free to Contact Us if you can't find an answer to your question here...

How does ITZAtag work with physical products and services, and how can it benefit my business?

ITZAtag works by allowing merchants to create listings for their products or services and pair them with a unique ITZAtag that is associated to an alphanumeric code, which can then be used by customers to access the listing via the ITZA app. This allows customers to easily and quickly access all the relevant information about a product or service, and even chat with the merchant about it in real-time.

ITZAtag can benefit businesses by streamlining the communication process between customers and merchants, allowing for faster and more efficient transactions. It also provides an additional marketing tool for businesses to attract customers, as they can place ITZAtags on their physical products or in-store displays. ITZAtag also offers an added layer of privacy and anonymity for customers, as they can access the product information and communicate with the merchant without having to share personal information.

How should a business explain to a customer what the ITZA app does?

A business can explain to a customer that ITZA is a messaging app that provides complete anonymity and privacy for the customer. It enables the business to create a "listing" of products or services that they offer, which the customer can access by simply scanning the associated ITZAtag. Once the tag is scanned, the customer will be able to see all the information uploaded by the business, such as photos, videos, documents and descriptions of the products or services. The customer can then communicate with the business via text or through VoIP, all while maintaining complete anonymity and privacy. This makes it easier for the customer, as customers are more likely to feel comfortable engaging with a business when their privacy is protected!

Here's an example of what to say to a customer:

"By downloading the ITZA app, you'll have access to a secure instant messaging platform that allows you to communicate with us in a completely private and anonymous way. You'll be able to receive important information about our products and services directly to your phone, and you'll be able to ask us any questions you may have without having to share your personal information. Plus, you'll be able to take advantage of our ITZAtag technology which allows you to scan a code and instantly receive all the information about our products or services. With ITZA, you'll have peace of mind knowing that your privacy is protected and you'll be able to easily connect with us anytime, anywhere."

Is ITZA compatible with all types of smartphones and tablets?

Yes, ITZA is compatible with all types of smartphones and tablets, including Android and Apple devices.

How does ITZA ensure the security and privacy of users' conversations and data?

ITZA uses end-to-end encryption to ensure that conversations and data remain private and secure. This means that messages are encrypted on the sender's device and can only be decrypted by the recipient's device. ITZA also stores all data on its own servers, which are highly secure and encrypted. Additionally, ITZA does not require users to provide any personal information when communicating with other users, such as phone numbers, and instead uses pseudonyms to protect users' identities. ITZA has been designed with security and privacy in mind and is constantly updated to ensure that it remains secure against any potential threats.

Can I use ITZA for personal conversations or is it exclusively for business purposes?

ITZA can be used for both personal and business purposes. While the app was designed with businesses in mind, anyone can download and use the app to communicate with friends and family. ITZA's privacy and security features can provide peace of mind for users who value their personal conversations being kept private.

How can I customize my ITZA profile and privacy settings?

To customize your ITZA profile and privacy settings, follow these steps:
1. Open the ITZA app, go to "CHATS" and click on the + (bottom right)
2. Click on "Edit the information to be shared".
3. From here, you can click on your avatar picture customize your profile picture, name, and any other personal information you would like to share.
4. Once you have customized your profile, click "Save" to apply the changes.

Can I export my ITZA conversations and data for backup or other purposes?

ITZA conversations can be synched across any number of devices simply by downloading the ITZA app and using your login credentials. If a device is lost, there's no need to worry about losing any of the conversations because the entire account is stored on our servers, encrypted, ready to be downloaded to a new device when necessary.

Is there a limit to the number of Listings I can create and promote through ITZAtag?

There is no limit to the number of Listings you can create and promote through ITZAtag. You can create and publish as many Listings as you need for your business, and pair each one with a unique ITZAtag to make it easy for potential customers to access the information about your products or services.

How is the privacy of users protected on ITZA?

On ITZA, the privacy of users is protected through a number of measures. Firstly, users are not required to provide their phone number or any other personal information to connect with other users on the app. Instead, users can choose to create a pseudonym or alias to use on the app. Additionally, all ITZA conversations are encrypted and stored on ITZA's secure servers, ensuring that no unauthorized access can occur. ITZA also has a "delete chat" feature, which allows users to permanently delete chats and block other users if necessary. Finally, the ITZAtag service allows users to get information on businesses' products and services without revealing any personal information about themselves.

Why should my business adopt an app that nobody knows, how is that going to help us?

While it's true that ITZA is a new app (every app is new at some point), its unique features and benefits make it a powerful tool for businesses to connect with potential customers. ITZA offers a level of privacy and anonymity not found in other messaging platforms, which can make potential customers feel more comfortable reaching out to your business. Additionally, the ITZAtag feature allows businesses to create listings for their products or services and easily share them with potential customers through a physical tag, making it easy for customers to get the information they need about your product, services or business. By adopting ITZA, your business can differentiate itself from competitors and potentially attract new customers who appreciate the added privacy and ease of communication.

What is the difference between a ITZAtag and a regular QR code?

Scanning a QR code typically takes you to a website or a landing page where you can access information related to the product or service. This information is stored on the website or landing page and is only accessible as long as the user is on that page. Once the user leaves the page or closes their browser, the information is no longer accessible. This is in contrast to ITZAtags, which allows an individual to create a permanent listing within the ITZA app, which when scanned creates an instant conversation that downloads all the listing's information, enabling users to access the information at any time, without the need for an internet connection or a temporary website.

How long does it take to create a listing on ITZA?

The time it takes to create a listing on ITZA can vary depending on the complexity of the listing and the amount of information you want to include. However, creating a basic listing with essential information such as product description, images, and pricing can take as little as a few minutes. ITZA is designed to be user-friendly, intuitive, and streamlined for quick and easy listing creation. Additionally, the ITZA app has various tools and features that can help you create high-quality listings more efficiently, such as copy-pasting information from one listing to another or using the same multimedia for multiple listings.

Can ITZA be used for customer support and service?

Yes, ITZA can be used for customer support and service. Businesses can create listings specifically for customer support and have clients connect to those listings to ask questions, make inquiries or seek assistance.

How can businesses track the performance of their ITZAtags?

Businesses can track the performance of their ITZAtags by using the ITZA analytics dashboard. This allows businesses to see how many times their ITZAtag has been scanned, how many new conversations have been created as a result, and other useful metrics.

Are there any limitations on the amount of media that can be uploaded to a listing?

There are no limitations on the amount of media that can be uploaded to a listing. Businesses can upload as much multimedia as they want to showcase their products or services.

How does ITZA compare to other messaging apps in terms of features and functionality?

ITZA offers a unique set of features and functionality that sets it apart from other messaging apps. For example, ITZAtags allow for easy and secure sharing of information about products or services, while maintaining privacy and anonymity for both businesses and clients.

Is there a limit to the number of ITZAtags that can be purchased by a business?

There is no limit to the number of ITZAtags that can be purchased by a business or private individuals.

Can ITZAtags be reused or transferred to another listing?

Yes, ITZAtags can be reused or transferred to another listing. Once a ITZAtag is paired with a listing, it can be unpaired and paired with a new listing at any time.